Use this page when a flow did not match the happy path. Check the current brand name first — many “missing” results are on a different brand.
| What you see | What to try |
|---|---|
| Button asks for a website | Add a public website on Settings → General, then extract guidelines |
| Job stays in progress | Wait a few minutes, refresh Recent activity. You can leave the tab; the job continues on the server |
| Job failed | Retry once. If it fails again, note the format, brand, and time, and contact support |
| Result is off-brand | Review Brand Guidelines, add a logo or product image, generate again |
| Result is the wrong business | Confirm the brand selector. Playgrounds can create a New Brand if you chose that path |
| Insufficient credits | Add credits on the team, then retry |
| Tool result missing from a brand | Check the team Media Library. Video Generator never saves to a brand. Adapt Ad lands in that brand's Static Ads list, not a media library. Most other tools save to a brand only when you selected one |
See Generation basics.
| What you see | What to try |
|---|---|
| No scraped data found yet | Confirm the website loads in a browser, then run Extract from website |
| Guidelines still empty after extract | Reload the Brand Guidelines page after a few minutes |
| Extraction overwrote nothing you typed | Expected — existing guidance is preserved. Edit the field yourself |
| Voice, layout, or CTA still blank after extract | Expected today. Fill those sections manually |
| You changed the website and nothing updated | Saving General does not extract. Run Extract from website |
| Training Data looks wrong | Leave it. Correct Brand Guidelines; that is what generators follow |
See Brand guidelines and website data.
| What you see | What to try |
|---|---|
| Platform row missing | That integration may be off for your team |
| Connect Meta first on Instagram | Connect Facebook, pick the Page, then link Instagram |
| No Facebook Pages found | Confirm you manage a Page and granted Page permissions |
| Needs attention | Reconnect, or use Change Page / Change Ad Account |
| Deploy fails while status is Connected | Disconnect and connect again on this brand |
See Connect publishing accounts.
From the app, use the in-product support path for your team. Include the brand name, the page you were on, and what the UI showed.